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Castlemaine Honey Privacy Policy

Castlemaine Honey respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Voluntary supplied Personal Information

We may collect personal information about you when you interact with our website, including when you make a purchase or contact us. The types of personal information we may collect include your name, email address, phone number, postal address, and payment details.

Use of Personal Information

We will only use your personal information for the purposes for which it was collected, which may include:

  • Fulfilling your orders and providing customer service.

  • Sending you marketing and promotional materials, if you have consented to receive them.

  • Communicating with you about your orders, inquiries, and requests.

  • Improving our website and services.

  • Complying with legal and regulatory obligations.


Disclosure of Personal Information

We may disclose your personal information to third parties for the purposes set out above. These third parties may include our service providers, such as payment processors and shipping providers.

We may also disclose your personal information if required or authorized by law, such as to comply with a subpoena or court order.


Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption, firewalls, and secure servers to protect your personal information.


Access to and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you wish to access, correct or erase your personal information, please contact us using the contact details below. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Data Breach Notification

In the event of a data breach that is likely to result in serious harm to you, we will notify you as soon as possible.


Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Website analytics provide insights and data that can be used to create a better user experience for website visitors. Understanding customer behaviour is also key to optimizing a website for key conversion metrics. For this reason, we use analytics on our website.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our information practices. We will notify you of any changes by posting the new Privacy Policy on our website.


If you have any further questions about our privacy policy, please do not hesitate to get in contact with us at Castlemaine Honey. 


Effective Date: 19 April 2023

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